Privacy Policy

Last Updated: May 13, 2026

Your privacy is important to us. We are committed to protecting your personal information.

1. Information We Collect

We collect the following types of information:

  • Account Information: Username, email address, Discord ID, and hashed password.
  • Transaction Data: Payment history, UTR numbers, order IDs, and credit balances.
  • License Information: Generated keys, product usage, expiry dates, and HWID resets.
  • Technical Data: IP address, browser type, device information, and access timestamps.

2. How We Use Your Information

We use your information for:

  • ✅ Creating and managing your account
  • ✅ Processing payments and adding credits to your account
  • ✅ Generating license keys for products you purchase
  • ✅ Verifying Discord membership for registration
  • ✅ Sending important notifications about your account
  • ✅ Improving our services and user experience
  • ✅ Preventing fraud and unauthorized access

3. Information Sharing

We DO NOT sell, trade, or rent your personal information to third parties. We may share data only:

  • 📌 With payment processors (Binance Api) to complete transactions
  • 📌 With Discord API to verify server membership
  • 📌 When required by law or legal process
  • 📌 To protect our rights, property, or safety

4. Cookies & Tracking

We use cookies to:

  • 🍪 Maintain your login session
  • 🍪 Remember your preferences
  • 🍪 Analyze website traffic and usage patterns

You can disable cookies in your browser settings, but this may affect website functionality.

5. Data Security

We implement industry-standard security measures:

  • 🔒 Passwords are encrypted using bcrypt hashing
  • 🔒 All connections use SSL/TLS encryption
  • 🔒 Regular security updates and monitoring
  • 🔒 Limited access to personal data by staff

⚠️ Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active. After account deletion:

  • 🗑️ Personal information is permanently deleted within 24 hours
  • 🗑️ Transaction records may be kept for legal compliance (up to 7 years)
  • 🗑️ Anonymized usage data may be retained for analytics

7. Your Rights

You have the right to:

  • 📖 Access all personal data we hold about you
  • ✏️ Correct inaccurate or incomplete information
  • 🗑️ Request deletion of your account and data
  • 📤 Export your data in a portable format
  • 🚫 Opt-out of non-essential communications

To exercise these rights, contact our support team via Telegram.

8. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by:

  • 📧 Sending a notification to your account
  • 🔔 Posting an announcement on our Telegram channel
  • 📝 Updating the "Last Updated" date at the top of this page

10. Contact Us

Telegram Support: Chat Here

WhatsApp Channel: Join for Updates

Discord Server: Join Discord

Email: support@neondashboard.com

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